Archive for January, 2009

What I’ve been up to…

Not sure why I’m posting this, maybe because a blog post makes things feel more significant.  More documented, more archived… you know, so my great grandkids can have something to talk to me about in the nursing home (besides the “why do you pee on the floor” stuff).

Flickr:

I’ve finally become a flickr fan boy.  It took me 3+ years and now I’m on board.  Then I get the lovely AT&T message — like I needed another reason to hate them.

Due to changes in your AT&T Internet Service, your Flickr Pro account will expire on 1st February, 2009. Happy Fucking New Year.

OK, I added the last line, but pretty sure that’s what it said before they had their lawyers look over it. And the screenshot below has been photoshoped, but accurately reflects the message they sent me.

screwyoutsand1

On a positive note, here’s my recipe set, nothing earth shattering but @ijohnpederson actually made the “Chicken Wings (anti-Hooter style)” and said they changed his life. How cool is that!

ijohn

chickenwings

YouTube:

I love YT.  Even when they threaten me with dropping my account due to copyright infringement.

dispute

Turns out a fat, bald man can’t sing Nothing Compares 2 U by Sinéad O’Connor… who knew. Obviously not me, I thought it fell under Fair Use/Paroday… oh well, I worked things out… kind of.

Work life:

I have three social media projects that are ready to pop.  A twitter stream for all Student Affairs departments is looking nice (and really needs to launch, especially after a University Business article mentioned the accounts).  A student leadership page with YouTube, flickr, twitter and a blog is coming together nicely.  And youtube/collegeanswers + twitter/collegeanswers is still being hammered out for Admissions, but is picking up steam.

To add to all the real work, I’ve been taking  Online Harassment Prevention Training (video) and trying to get the squirrels to eat my nuts (more video).

Not-at-work life:

Hard water weekends are back.  128 crappie last weekend, and @treestand got a new background image of the lake map.  Plus, we hid a wireless doorbell in Doug’s ice shanty and he’s going crazy.  Will post some video to YouTube at a later date.  If you’re in the area, stop on by for a tweetup at the shanty – and leave the fancy beer at home.

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My Zappos story

A week before Christmas I decided it was getting time to secure my wife’s present… so I went online. But before hitting up NeimanMarcus.com I had to make a pit stop at twitter, cause I’m weak like that. That’s when I noticed this tweet from @zappos.

vip

Free VIP club membership? Unsure what that meant, I clicked the link and discovered if I signed up I’d get FREE OVERNIGHT SHIPPING forever. Very cool, so I bit. And soon after my bite, I not only completed my Christmas shopping for my wife, but also found a pair of boots for me!

When the package arrived, I quickly wrapped her part of the shipment and placed it under the tree, then I tried on my boots. They fit… yeah. They made me taller… yeah. They had grease smudges on them… boo.

Thought the company that I discovered via social media would not mind hearing my complaint via social media, so I posted a pic on flickr.

boots

In the photo’s description I stated:

“It’s not like I’m going to get them shrink wrapped and display them in a case, pretty sure I’ll destroy them in a year’s time. But still kind of bummed that zappos would send them out like this.”

After I posted the pic, I DMed (Direct Messaged) @zappos on twitter with a link to my flickr pic.

dm

No less than 20 minutes later my phone rang. Caller ID read “Zappos” and I freaked. No way. Really? Yep. 1984 more than just a book (and Van Halen album)? Big Brother sells boots?

Phone conversation went a little like this…

Me: Hello (acted like I didn’t know it was them)
Rob S: Hey, heard you have a problem with a Zappos order…
Me: Yeah, how do I clean my boots?
Rob S: No need to clean them, a new pair is already being sent.
Me: You’re awesome. I smell a blog post.

I got my new smudge-free boots in the mail the next day. And an e-mail with my return label for UPS.

But here’s the catch. This all took place before/during Christmas, a time that’s wicked crazy for people with three young kids and a love for beer and Bloody Marys. Long story short, I forgot to mail back my smudged boots. Serious… I forgot.

And here’s where zappos is brilliant… they haven’t bitched at me. Not even a nasty email reminding me that my memory is failing. Brilliant? How is that brilliant you ask…

I LOVE my new boots. In fact, I love them so much, I want two pair (one for work and one for kicking ass up north on the weekends).

Congratulations Zappos, you’ve just made another sale. Really, feel free to charge the American Express card – I’m keeping the smudged pair. And thanks for not only being an awesome company, but for being an awesome company that uses social media to enhance the customer’s experience.

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